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Asst.Prof.Dr. Sevgi Özkan
Contact Address Informatics Institute, Office: 222 Middle East Technical University 06531 Ankara, Turkey Phone +90 (312) 210 7711 Fax +90 (312) 210 3745 Email sozkan@ii.metu.edu.tr |
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Education |
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BA
Cambridge University, 1998, England |
Engineering-Electrical
and Information Sciences |
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MA
Cambridge University, 2002, England |
Engineering-Electrical
and Information Sciences |
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MSc
London University,
1999, England |
Business
Information Systems |
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PhD
Middle East Technical University, 2006 |
Information
Systems |
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PGCert
Brunel University,
2008, England |
Learning
and Teaching in Higher Education |
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Journal publications 1. Ozkan, S., Koseler, R. (2009) “Multi-dimensional Students’ Evaluation of E-learning Systems in the Higher Education Context: An Empirical Investigation” Computers and Education [accepted]. 2. Ozkan, S., Koseler, R., Baykal, N. (2009) "Evaluating Learning Management Systems: Adoption of Hexagonal E-Learning Assessment Model in Higher Education " Transforming Government: People, Process and Policy, Vol.3, No.2 3. Lee, H., Irani, Z., Osman, I., Balci, A., Ozkan, S., and Medeni, T. (2008) “Research Note: Toward a reference process model for citizen oriented evaluation of e-Government services” Transforming Government: People, Process and Policy, Vol. 2, No.4, pp.297-310 4. Ozkan, S., Cakir, M, Bilgen, S. (2008) “A Maturity Based Qualitative Information Systems Effectiveness Evaluation of a Public Organization in Turkey” Journal of Cases on Information Technology (JCIT), Vol. 10, No.3, July-September, pp.58-71, ISSN: 1548-7717; EISSN: 1548- 7725 5. Ozkan, S., Hackney, R., Bilgen, S. (2007) “PB-ISAM: A Process Based Framework for Information Systems Effectiveness Assessment” Journal of Enterprise Information Management, Vol.20 No.6, pp.700-725, ISSN: 1741-0398 6. Hackney, R., Loesch, A., Irani, Z., Ghoneim, A, Ozkan, S. (2007) Evaluating eReverse auctions (EeRA): A case research note, Transforming Government: People, Process and Policy, Vol.1, No.1, pp. 59-66 ISSN: 1750-6166 7. Ozkan, S., Baykal, N., Sincan M. (2006) “Evaluation of a Hospital Information System in an International Context: towards implementing PB-ISAM in Turkey” Electronic Journal of Information Technology in Developing Countries Vol.28 Paper No.6 ISSN: 1681-4835 www.ejisdc.org 8. Ozkan, S. (2006) “A Process Capability Approach to Information Systems Effectiveness Evaluation” Electronic Journal of Information Systems Evaluation, Vol.9, No.1, April ISSN: 1566-6379. 9. Ozkan, S. (2005) “All Together Now: Merging IT quality and other BPM frameworks” Cutter IT Journal The Journal of Information Technology Management, Vol.18, No.3, pp. 16-20 March ISSN: 1522-7383
Chapters in books and edited books 10. Sahraoui, S., Ghoneim, A., Irani, Z., Ozkan, S. “t-Government for benefit realization: A research agenda” in Irani, Z. & Love P. (eds), Evaluating Information Systems: Public and Private Sector, Elsevier, London: UK , March 2008, ISBN: 978-0-7506-8587-0 11. Ozkan, S., Baykal, N., Sincan, M. "Chapter V: Process-based evaluation of hospital information systems: Application of an information systems success model (PRISE) in the health care domain" in Khoumbati, K & Dwidedi, Y. K. (eds), Handbook of Research on Advances in Health Informatics and Electronic Healthcare Applications: Global Adoption and Impact of Information Communication Technologies, IGI Publishing, Hershey-New York, USA, 2009 [in press]. 12.
Ozkan, S., Cakir, M. "Chapter XX:
Evaluating IT-Enabled transformation in public services: A Case Study on
Assessing Information Systems Effectiveness in a Government Organization in
Turkey" pp. 379-394 in Weerakkody, V., Janssen, M. & Dwidedi, Y. K.
(eds), Handbook of Research on ICTEnabled Transformational Government: A
Global Perspective, IGI Publishing, Hershey-New York, USA, 2009 [in press –
proof read]. Publications in refereed conference proceedings 13.
Özkan, S., Koseler, R. (2009)
“Multi-dimensional Evaluation of E-Learning Systems in the Higher Education
Context: An Empirical Investigation of a Computer Literacy Course” to appear in
proceedings of the 39th Annual Frontiers in Education (FIE) Conference, IEEE
Xplore indexed, Texas, 18-21 October. 14.
Bakir, B,
Özkan, S., Koseler, R., Taskaya-Temizel, T., Incebacak, D., Kaya, M.
(2009) “The Attitudes of students with diverse backgrounds on computer and
information literacy subjects: Evidence from a first year course with large
class size” to appear in proceedings of the 39th Annual Frontiers in
Education (FIE) Conference, IEEE Xplore indexed, Texas, 18-21 October. 15.
Koseler, R., Taskaya-Temizel, T., Bakir, B,
Incebacak, D., Kaya, M., Özkan, S. (2009) “Work in progress: Iterative
curriculum development for an interdisciplinary online-taught IT course” to
appear in proceedings of the 39th Annual Frontiers in Education (FIE)
Conference, IEEE Xplore indexed, Texas, 18-21 October. 16.
Ozkan, S., Bindusara, G., Hackney, R. (2009)
“Towards successful e-payment systems: an empirical identification and
analysis of critical factors” to
appear in Proceedings of the Sixth European and Mediterranean Conference on
Information Systems (EMCIS), Izmir, 13-14 July, 2009 17.
Kanat, I. E., Ozkan, S. (2009) “Citizen
adoption of e-government systems: a model based on theory 18.
Özkan- Ata, S., Özkan, S (2009)
"Information technology in oral health care: Attitudes of dental
professionals on the use of teledentistry in Turkey” to appear in Proceedings
of the Sixth European and Mediterranean Conference on Information Systems
(EMCIS), Izmir, 13-14 July, 2009 19.
Ozkan, S., Koseler, R. (2009) “E-learning
systems evaluation: Structural Equation Modeling Approach” to appear in
Proceedings of EURO 2009, 23rd European Conference on Operational Research,
Bonn, 5-8 July. 20.
Kanat, I. E., Ozkan, S. (2009) “Citizen
Adoption of E-government Systems: A Structural Equation Modeling Application”
to appear in Proceedings of EURO 2009, 23rd European Conference on
Operational Research, Bonn, 5-8 July. 21.
Özalp, E., Guim, F., Özkan, S. (2009) “A
conceptual framework for enhancing the international cooperation in a
developing space market – Harmonization of International Standards for Space
Industry” to appear in Proceedings of RAST2009, IEEE Xplore indexed,
Istanbul, 11-13 June. 22.
Ozkan- Ata, S., Ozkan, S (2009)
“Teledentistry: A new term for Turkey” in Proceedings of 4th International
Symposium on Health Informatics and Bioinformatics, Turkey’09, April 16-17 23. Ozkan, S., Ozkan Ata, S. (2008) “Attitudes of Experts on the use of Teledentistry in Turkey” in proceedings of the 9th Internet Conference, Internet Society of Turkey, Ankara, 21-22 December 24. Ozkan, S., Baykal, N, Sincan, M. (2008) "Assessing hospital information systems processes: A validation of PRISE information systems success model in healthcare" in Proceedings of the Fourteenth Americas Conference on Information Systems (AMCIS), Toronto, ON, Canada August 14th-17th 2008 25. Ozkan, S., Koseler, R., Baykal, N. (2008) "Evaluating Learning Management Systems: Hexagonal E-Learning Assessment Model (HELAM)" in Proceedings of the Fifth European and Mediterranean Conference on Information Systems (EMCIS), Dubai, May 25th-26th 2008 26. Ozkan, S. (2008) “How does the use of U-Link facilitate learning in international business?” poster presented at the Learning and Teaching Symposium, Brunel University, UK, April 3rd-4th 2008. 27. Irani, Z., Sohraoui, S., Ozkan, S., Ghoneim, A., Elliman, T. (2007) "T-government for benefit realisation: A research agenda" in Proceedings of the European and Mediterranean Conference on Information Systems (EMCIS) 2007, June 24-26, Valencia, Spain 28. Ozkan, S. (2006) “ Process-Based Information Systems Success Model: Assessment of the IT Function in three Health Organisations” in Proceedings of the European and Mediterranean Conference on Information Systems (EMCIS), 6-7 July, Alicante, Spain. 29. Ozkan, S., Bilgen, S. (2006) “PB-ISAM: A Process-based Framework for Information Systems Effectiveness Assessment in Organisational Contexts” in proceedings of the ISOneWorld Conference 2006, Las Vegas, Nevada, USA. 19-21 April. 30. Ozkan, S., Bilgen, S. (2005) “Information Systems Effectiveness: Three cases” in proceedings of the 8th National Congress of Academic Informatics, Pamukkale University, Denizli, Turkey. 31. Ozkan, S., Bilgen, S. (2005) “Merging Information Technology Process Quality Frameworks with other Business Process Measurement Frameworks” in proceedings of the 12th European Conference on Information Technology Evaluation, ECITE 2005, 28-29 September, Turku, Finland. 32. Ozkan, S. (2005) “Information Technology Process Quality and Performance Management” presented at the 25th Operational Research / Industrial Engineering (OR/IE) National Congress of Turkey, YA/EM 2005, 4-6 July, Koc University, Istanbul. 33. Ozkan, S. (2004) “Process Based Information Systems Assessment Model (PB-ISAM) : A New Framework for the Assessment of Information Systems Within the Context of Organisation” in proceedings of the 11th European Conference on Information Technology Evaluation, ECITE 2004, 11-12 November, Amsterdam, The Netherlands. 34. Ozkan, S. (2004) 7571/ 902T98 “Bilgi sistemlerinin kalite ve niteliğinin değerlendirilmesi” IV. Endustri-Isletme Muhendisliği Kurultayı bildiriler kitabı. Ankara: Makina Muhendisleri Odası, 2003. 69-75. ss.T.C. Basbakanlık Devlet Arsivleri Genel Mudurluğu, Dokumantasyon Daire Baskanlığı Enformasyon Bulteni, Kasım 2004, Yıl:16 Sayı:94, ISSN 1300-6401. 35. Ozkan, S. (2004) “Information Systems Quality versus Software Quality: A Process Based Assessment Model within the context of Organisation” in proceedings of the 9th Association of Information Management Conference, AIM2004, 26-28 May, Institute National des Telecommunications, Evry, Paris, France. 36. Ozkan, S. (2003) “Information Systems Assessment: Internet as an Information System" in proceedings of the 9th Internet Conference, Internet Society of Turkey, Istanbul, 11-13 December. 37. Ozkan, S. (2003) "Assessment of Information Systems Effectiveness" in proceedings of the IVth Industrial Engineering Conference, Denizli, Turkey, 12-13 December. 38. Ozkan, S. (2003) “IS Assessment: A Comparison of Two Success Models” presented at the Industrial Engineering and Operations Research Doctoral Students Colloquium-2003, 14-15 November, Koc University, Istanbul, Turkey 39. Ozkan, S., Bilgen, S. (2003) “Notes Towards IS Assessment: A Comparison of two Models within the Context of the Internet” in proceedings of the IADIS International Conference WWW/Internet 2003, Algarve, Portugal, Vol.2, pp.1215-1219 40. Ozkan, S. (2003) “Quality, Effectiveness and Information Systems: Work Hitherto” in proceedings of the IADIS International Conference WWW/Internet 2003, Algarve, Portugal, Vol.2, pp.1269-1273 41. Ozkan, S. (2003) “Quality, Effectiveness and Information Systems: A Literature Review, Synthesis and Research Agenda” in proceedings of the 8th United Kingdom Academy for Information Systems (UKAIS) PhD Consortium and Conference, University of Warwick, Coventry, England, 8-11 April. 42. Ozkan, S. (2003) "Information Systems Success Dimensions: An Integrated Approach" presented at the 4th International Conference on Management Sciences, Istanbul Technical University, Istanbul, Turkey, 5-8 March. 43. Ozkan, S (2002) “Quality, Effectiveness and Information Systems: Literature Review and Synthesis” presented at the 8th Internet Conference, Internet Society of Turkey, Istanbul, Turkey , 19-21 December. 44. Ozkan, S. (2002) “Quality, Effectiveness and Information Systems: Literature Review, Synthesis and Research Agenda” presented at the Industrial Engineering and Operations Research Doctoral Students Colloquium-2002, Middle East Technical University, Ankara, Turkey, 8-9 November. Theses 45. Ozkan, S. (2006) “PB-ISAM: A Process-based Framework for Information Systems Effectiveness Assessment in Organisational Contexts” PhD Thesis, Department of Information Systems, Informatics Institute, Middle East Technical University, Ankara, Turkey. Supervisor: Prof. Semih Bilgen 46. Ozkan, S. (1999) “Pressures Re-shaping Businesses: Globalisation, Technology Innovation, the Internet”, MSc. Thesis, University of London, UK. Supervisor: Prof. Duska Rosenberg
Honors, scholarships and awards • Fellow of the UK Higher Education, 2008. • Visiting Research and Teaching Fellow, Brunel University, UK, 2008. • Turkish National Scientific and Research Council (TUBITAK) Post-doctoral Research Grant, 2007. • METU Best PhD Thesis Award METU, 2007 • Turkish National Scientific and Research Council (TUBITAK) Conference Grants, 2003, 2004, 2005. • Award of Distinction for M.S. in Business Information Systems, conferred by the University of London Chancellor, 1999. • Ox-bridge College and University Matriculation Exams, offers from Oxford and Cambridge Universities to read Engineering, 1995. • Warwick University, Electronics Engineering, England, completed 1st year undergraduate only (First Class Honours- Distinction), 1994-95. • Boğazici University, Electrical and Electronics Engineering, Istanbul, Turkey, completed 1st year undergraduate only (Honors) 1993-94. • Sabancı Conglomerate Merit Scholarship, 1993-94 • Is Bankası Merit Award, 1994. • Turkish University Matriculation Exam, ranked 40th (Mathematics) among 1.4 million examinees nationwide, 1993. • SAT (Scholastic Aptitude Test by ETS-Educational Testing Service, USA) Scores (out of 800): Maths I: 800, Maths II: 800, Physics: 800 • Participant of the International Mathematics Olympic Team of Turkey preparatory studies (Turkish National Scientific and Research Council), 1991-93. • Ranked 2nd among the graduates of Eskisehir Anatolian High School, 1993. • Balkan Mathematical Olympiad, Athens, Greece, represented Turkey, 1992. • Ranked 2nd in the Nationwide Mathematics Contest organized by Turkish National Scientific and Research Council, 1990. • Ranked 5th in the Nationwide Science and Knowledge Contest organized by Milliyet Education Foundation, 1990.
Areas of research interest Information systems evaluation, assessment and performance measurement, information systems effectiveness, E-Government systems evaluation, transformational government, electronic quality evaluation, electronic-effectiveness measures, Internet related information communication technologies (ICTs), Internet related ICTs in developing countries.
Academic and professional activities Fellow of the UK Higher Education Editorial Member of International Journal of Electronic Government Research (IJEGR) Member of Association of Information Systems (AIS) Member of British Academy of Management (BAM) 2008-2010. Program Chair for European and Mediterranean Conference on Information Systems (EMCIS) 2008 and 2009. Reviewer for Journal of Enterprise Information Management (2007-2008) Reviewer for Electronic-Government UK Reviewer for IEEE Transactions on Engineering Management Committee Member of European Conference on Information Technology Management Evaluation Conference (ECIME), Academic Conferences UK Reviewer for European Conference on Information Technology Evaluation Conference, Academic Conferences UK Reviewer for IT Governance Association of the Dutch ITSMF, ITSM (IT Service Management) Library Member of CITER, Centre of IT Economics Research, University of Groningen, The Netherlands
Projects CEES- Citizen oriented Evaluation of E-Government Services: Reference Process Model. EU 7th Framework Industry Academia Partnerships and Pathways (IAPP) Call: FP7-PEOPLE-IAPP-2008
Developing a process-based maturity evaluation model for information systems effectiveness within the context of e-government TUBITAK funded project for postdoc research at Brunel University, Information Systems Evaluation and Integration (ISEing) Research Group, London, UK, December 2006- December 2007.
Towards a Virtual Institute for rEsearch into e-GOvernment (VIEGO) TURKEY British Academy of Management, UK-Middle East Capacity Sharing Partnerships, 2008 [under review] Involved in developing the proposal.
Evaluating and Improving METU-Online Web-based Graduate Programme METU BAP Project
Avicenna EU 6th Framework project, finished on October 2006. Involved with developing two distance learning modules within the context of this project.
Master’s theses supervised 1. Bindusara, G. S. Critical Factors Affecting Customers to Adopt an E-payment System, MSc Thesis, September 2008, Brunel University, UK. 2. Ossa Calderon, J. A. Analysis of the Strategic Management Process on a Group o f British SMEs: Tendencies on Different Industries and Its Impact on the Companies’ Performance, MSc Thesis, September 2008, Brunel University, UK. 3. Venkat, P. Identifying the Key Factors Involved in the Attrition of Call Centre Employees in India, MSc Thesis, September 2008, Brunel University, UK. 4. Virani, S. B. The role of entrepreneurship in growth of private firms in India, MSc Thesis, September 2008, Brunel University, UK. 5. Perera, S. G. H., Important Factors in Advertising that Need to be Considered to Work Effectively in Different Product Categories, MSc Thesis, September 2008, Brunel University, UK. 6. Chu, W.
Analysis of success factors for franchisees in the Taiwanese market, MSc
Thesis, September 2008, Brunel University, UK. 7. Bao, X.
Are high level education workers needed? A research on small enterprises in
manufacturing industry within Hebei province of China, MSc Thesis, January
2009, Brunel University, UK. 8. Han, B. Chinese Rural Migrants in Urban Cities: opportunities or threats, MSc Thesis, January 2009, Brunel University, UK.
Master’s theses in progress 1. Refika Koseler, MSc Thesis, Middle East Technical University 2. Irfan Emrah Kanat, MSc Thesis, Middle East Technical University 3. Atila Ekimci, MSc Thesis, Middle East Technical University 4. Duygu Findik, MSc Thesis, Middle East Technical University 5. Nurcan Alkis, MSc Thesis, Middle East Technical University 6. Mahmut Teker, MSc Thesis, Middle East Technical University 7. Elif Aydin, MSc Thesis, Middle East Technical University 8. Emre Sezgin, MSc Thesis, Middle East Technical University 9. Can Peker, MSc Thesis, Middle East Technical University 10. Oguzhan Alasehir, MSc Thesis, Middle East Technical University 11. Akif Inam, MSc Thesis, Middle East Technical University 12.
Tufan Kaynak, MSc Thesis, Middle East
Technical University 13.
Ramazan Duzgun, MSc Thesis, Middle East Technical
University 14.
Rita Orji, MSc Thesis, Middle East Technical
University [IS Project-transferred to non-thesis programme]
Work/research experience November 2008- Associate Research Fellow, Brunel University, UK Dec. 2006-Oct. 2008 PostDoc Researcher and Lecturer, Brunel University, Information Systems Evaluation and Integration (ISEing) Research Group, London, UK Mar. 2000 Research Assistant, Middle East Technical University Informatics Institute, Department of Information Systems, Ankara, Turkey Jun.-Sept. 1997 Researcher, MOTOROLA UK, Land Mobile Products Sector, European Research Laboratory, Basingstoke, England Jun.-Sept. 1996 Summer Student Trainee, IBM UK, PC Manufacturing, Network Computing, Glasgow, Scotland Jun.-Sept. 1995 Summer Student Trainee, IBM UK, PC Manufacturing, Intelligent Workstations, Glasgow, Scotland
References Prof. Zahir Irani, Head of Brunel Business School, Brunel University, Zahir.Irani@brunel.ac.uk Prof. Semih Bilgen, Department of Electrical Engineering, METU, Semih_Bilgen@metu.edu.tr Prof. Ian Nussey, Chairman, IBM UK Technical Consultancy Group, Ian_Nussey@uk.ibm.com Prof. Claire Barlow, Department of Engineering, University of Cambridge, cyb@eng.cam.ac.uk Dr. Kate Fleet, Tutor, Newnham College, University of Cambridge, khf11@cam.ac.uk |
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